Hi Vone, 

When you submit a query to the Sage Support team, you will receive a reference number. Do you have specific case number, which we can provide the the Sage Customer support team to follow up?

Hi Francois, case number HD14368221.

Thank you Vone, we will ask the team to review and reply as soon as possible.

Hi Francois, could I also get assistance please? My case number is HD14479065.

Hi Jemima, we will escalate this to the team.

Hi Jemima

I have escalated your query to the Support Team

Thank you