Hello Ubank,

The error indicates that the file is either not accessible or missing from the system folder.

• Files missing: Please review your system folder and confirm if the file mentioned in the error is in the folder (when searching, only search in "Current folder"). If the file is missing, a reinstall of the software would be suggested. The software can be downloaded from the Sage Portal, however all subsequent patch files released after the initial software release must be installed as well
• Files inaccessible: The issue might be related to folder permissions, or the network speed between workstation and server is too slow to access the files. In this case, your IT team can make sure the new mapped drive is a trusted site, and that the connection speed is consistent.

Related articles:

• How do I set a mapped drive as a trusted site in a network environment?
• Network Performance check

Please let us know if the issue has been resolved, and if the issue persist, please contact the Sage Customer Support for further advice or assistance.