Good day,

You can follow the below points for the issue regarding activation of ESS user account:

• Log into ESS as an Administrator and click Manage>Users>click the user’s profile that has the error.
• Assign any impersonator by impersonation type and update.
• Log back into the user profile under Manage>Users and remove the impersonator from the employee and click update.
• Go back into the user’s profile and click activate the ESS account button or send an activation email.

If however the problem persists kindly use the below link to send the query to one our Premier ESS Technical consultants:
https://app.smartsheet.com/b/form/a549d45fc37844718805669a5418155f

Kind regards,
Eric