Good Morning Emmanuel

This problem arises due to certain inconsistencies with the product and the database of the machine.

We wont be able to help solve the query fully through this platform so i do suggest that you log a webform with this query. You will receive much more detailed attention on how to solve this.

Please be advised that i have pasted the link to creating a webfrom below

Webform Link

Good morning Scelo
I logged the issue last week Thursday (11/24/2022), but till date, no aid has been given.

Hi Emmanuel

May i ask if you still have the HD number of the case you logged?

Yes I do
HD15100321
HD15089884

they are all caused by this issue,
at first, I was told the issue was assigned to the wrong department, then they later reassigned it to the right dept, but today marks 5 working days of no aid.

I see that via the HD number that you have been helped by the agents assigned to it
I assume that your issues have been taken care of

That one for logging in into ESS has been sorted out, now it’s an issue of Premier Integration.

Hi Emmanuel 

We may need more information regarding this.
Please may you log a webform as it will grant us easier communication and help us focus on your query.

I have attached the link to creating one below

Webform