Hello Bo-Radyn Bdy

First and foremost, I apologize for your negative experience with us. Please allow us to assist you by providing us with your incident reference number. It is a number that begins with an HD, and we will use it to investigate the status of your escalations.

Sharon

No reference number received, not from one of the phone calls made.

Hey Bo-Radyn Bdy

We just received confirmation from our support team that you were advised that the only option was to delete the old terminated employee records in Company 001, which would reduce the work file, and then copy the structure to 136 the following month.

Please confirm that for us.

Sharon

Hi S

Yes, that was the advice after I refused to accept the "solution" given on Friday.

So we will see if this is the real solution once our processing of this period/month end is finished and everything will have to be

restored in some or other way.

Not a problem Bo-Radyn Bdy

You are more than welcome to get in touch with me via DM on Sage City

I will make sure that our team gets in touch with you.

Sharon

Good day Sharon

If you can let support know that we finished processing and they can restore the necessary backups now please?

Thank you

Bo-Radyn Bdy

Thank you for getting back to us

I have informed our support team to get back to you

Next time please use the @funtion to mention my name so that I can get notified instantly when you respond back to me. For example Shazi

Sharon

Sharon  Good day

Nelisiwe started on Friday, not finished.

Can someone please fix as now we cannot access the Wage drive at all.

Thank you

Hello Bo-Radyn Bdy

We belive this incident has now been resolved.

Please feel free to update me if not.

Sharon

SharonNo we now experience other complications.

Payroll Listing will not print.  I do not know what else is not going to work???  I am not a systems developer but this has not been checked.  I was able to copy the company to a history company, but something is definitely not in order with the rest of the system.

How are you going to resolve this please?

Did send an email yesterday but no response yet.

This is the company tax year end and we need to be able to get reports as we were previously, urgently.

RSVP

SharonNo we now experience other complications.

Payroll Listing will not print.  I do not know what else is not going to work???  I am not a systems developer but this has not been checked.  I was able to copy the company to a history company, but something is definitely not in order with the rest of the system.

How are you going to resolve this please?

Did send an email yesterday but no response yet.

This is the company tax year end and we need to be able to get reports as we were previously, urgently.

RSVP

I suppose it does not matter to Sage that this matter has not been resolved/concluded?  And no response here or to emails.

Do you know what a Tax Year End for a company is without being able to print a 12month report?

Hi Bo-Radyn,

What issue are you experiencing the payroll listing report? This report uses Excel to merge data that was written to a CSV file and then merges the CSV file with the Excel template. If you can share some print screens, I can possibly help you resolve the issue.

Please give email address to send screen prints to

If you hover over my name all my details are in there. Thank you