I feel in total the whole VIP is much slower that what it use to be.

I have also queried the fact that VIP is so slow now, but no proper answer has been given.

Good day Akash, 

Trust you are well. 

Thank you for contacting us on the Sage City forum.

Kindly note there may be many factors that could play a role in the issue you are experiencing on the payroll. I kindly suggest you a log a webform with our Sage Support Team to assist further. 

You may log the webform by accessing the below link: 

https://app.smartsheet.com/b/form/a549d45fc37844718805669a5418155fH

Kindly provide the following information when logging your query: 

Has the payroll recently been moved to a different location and,  

System specifications. 

Kind regards 

Chiarra 

Submitted on link.

FYI:

Location of payroll folder was not changed (stll on C drive)
Update 6.0a was done to same folder running 5.9a.

System specs:
AMD Ryzen 7 4800U (1.80 Ghz)
16GB RAM
70GB free space on Drive C (m.2 SSD)

In all my years of using VIP I have never had so much problems with an update like I am having now with the latest update???? why cant Sage VIP help?? I have had a consultant fix my problem just to log back into VIP again and experience the same problem??

Yep, this update is pretty bad from the complaints here and a sister company (they also had the log in issue).

Thankfully (touch wood), I have spared from the log-in issue as I run VIP directly on a laptop and not from a server or network/external storage.

One year on, and this issue has not been resolved...

Hello Akash21,

We can ask the Customer Support team to reach out again. I noticed that your system is installed on a local c:\ drive, thus the expectation is fast imports of data. 

Will you be so kind to submit the details to the Customer Support team to follow up?

Log a query