hi,

I performed a fill system back in this way.

1. Go to the Payslip tab

2. Mobility

3. Company setup

4. Untick- This Company uses Mobility

Do the same for all companies using Mobility setup.

Perform your full-system backup.

Go back and re-tick all Companies with Mobility setups.

@ VIP- please advise if my process is causing corruption to my system.

thanks

hi,

I performed a fill system back in this way.

1. Go to the Payslip tab

2. Mobility

3. Company setup

4. Untick- This Company uses Mobility

Do the same for all companies using Mobility setup.

Perform your full-system backup.

Go back and re-tick all Companies with Mobility setups.

@ VIP- please advise if my process is causing corruption to my system.

thanks

Hi, we don't use Mobility and it is disabled for all companies. Disabling/exiting from connected services and deleting the ESSSync.vdb4 on the server has not solved the backup failed. We did finally mange to do a full system backup where we deleted the ESSSync.vdb4 on the server and we uninstalled sage connected services on the workstation. This does give an error that the mobile connect module is not installed when you open VIP. We do not use connected services at all. Don't know how this will affect the normal working of VIP if at all.