Forgot Password

Question

Please may you assist as to how to retrieve a password. I need to access an archived payroll, but cannot remember the company password.

Francois Brand · Accepted Answer

Hi Angelique, 
 For assistance with passwords for archived payroll, you will need to be assisted by the Customer Support Team. 
 
 Access the payroll 
 Click on Sup Help icon

In the 'Letters' section, generate the VIPSD Letter 
 Complete the necessary details and submit to the Customer Support team, who will review your request and will be in contact with your to assist ( Submit case online )

Sage VIP Classic and Sage VIP Premier

Forgot Password

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