Good day Chantelle

Due to the nature of this query, we will most likely need more information to perform an investigation to find the root of the issue. However, this issue is usually caused when an update has failed or when the payroll has recently been moved to another machine which does not have all the requirements.

To receive more accurate feedback on this error I do suggest you contact us via one of our customer support channels:

Telephone Support: 086 123 7243

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Please select the platform you are most comfortable with to log your query.

Thank you for your patience and understanding.

Kind Regards