Good Day Pieter

Please may you insert the company logo again using the steps below to test.
I have shared an article below with steps to help you with purring the logo on payslips

Logo on payslip

Kind Regards

Scelo

I tried it but it does not work.

Good day 

Please use one our customer support channels as an investigation will likely be needed to find the cause of this.

Pieter68 Have you been able to resolve this issue? I'm having the same issue on all my companies since the update, I can print the payslips to PDF (which splits them into individual files) and the logo prints on those.

Vone

No still no resolution.

The e-mail version works fine and prints the logo.

I had the same issue and I went into the Miscellaneous 3 screen. Browse our Logo again. Although our Logo shape is Rectangular I change it to Square and that sorted out my problem with the Logo

Pieter68 Thanks, I tried RinaV 's suggestion, it works but the logo is all bent out of shape then.  So it would seem the issue is when setting the logo to rectangular that it doesn't print on the payslips.

Did you try changing it between the 2 settings maybe more than once and test.  Sorry, I just thinking what I did, to get it right

Hi, yeah tried that quite a few times.  Appears when the square option is selected but then doesn't appear when the rectangular option is selected.

Hi Vone,

I have the same problem. Rectangular option does not work.

SAGES's response to the query logged. Linx RinaV Pieter68 

Hi we also have the same problem and will check Sage City for more comments.

Good Day

Has the issue been resolved.  It seems the issue is with network PC's where logo sits on the server.

I have successfully tried it on my laptop with VIP locally installed. The email and Print to PDF works fine.

I have however had a client not being able to have the logo on the PDF and they cant email(because of security reasons). 

Can you please give an indication of when this will be resolved.

I still cannot print payslips with a Logo to a PDF  ....

there seems to be no solution forthcoming?!

Can anyone help?

Hi Allen, 

We will be releasing an update within the next week which will include the solution to the rectangular logo not displaying on the payslip

More details will be posted on the Community Hub.

Hi Rowan, 

We will be releasing an update within the next week which will include the solution to the rectangular logo not displaying on the payslip

More details will be posted on the Community Hub.