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Wasima Mahomed

Leave Report - Urgent

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Hi All,

I have rolled over into the new month (November). I pulled a leave history report from the 1st of October to the 23rd of November, if I pull just for November, it says that there are no transactions. 

  • The "due at end amount" is showing what was available to the employee in October and some are showing what is owed to them for November.
  • Also, the allocated amount which is 1.25 or 1.67 is not calculating correctly. Some employees who made their 5 years during the year, their leave days are incorrect.

I called sage and spoke to 4 different operators' but all times the calls got cut and no one has called me back. I called again and no answer after 25 minutes of holding.

Please assist :)

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    SUGGESTED

    Hi Wasima

    Hope you are well.

    For the November leave report stating "No transactions" please try make your date selections up to the end of November instead of the 23rd to see whether any transactions pull through.

    Please also not that for leave applied for in November to  be taken in future periods, they will only appear in those periods.

    With the "due at end" and allocated days not calculating correctly, this suggests that the entitlement was not setup correctly and will need to be investigated. 

    To investigate, we will need and example of the Leave Day Screen and the Leave Day Control screen (leave lines tab).

    Please kindly log and web form and attach these screens by clicking here

    Kind Regrds

*Community Hub is the new name for Sage City