Hi Vone,

The following solution should resolve the issue:

• Access the Sage VIP system folder
• Locate the file 'CBLCONFI' and open it with Notepad
• Add the following configuration line V_VERSION  5 in the file as in the example below (you file might look different):

• Access Sup Help (Support Help) from the Company Listing screen, perform a rebuild for the specific company. Click here for more information to perform the rebuild.
• Once completed, Apply changes to refresh the data source
• You will be able to extract the data

Should the issue persist, please reach out to the Customer Support team for assistance.

Hi Vone,

The following solution should resolve the issue:

• Access the Sage VIP system folder
• Locate the file 'CBLCONFI' and open it with Notepad
• Add the following configuration line V_VERSION  5 in the file as in the example below (you file might look different):

• Access Sup Help (Support Help) from the Company Listing screen, perform a rebuild for the specific company. Click here for more information to perform the rebuild.
• Once completed, Apply changes to refresh the data source
• You will be able to extract the data

Should the issue persist, please reach out to the Customer Support team for assistance.

Thank you Francois Brand  we will try this and confirm.

Hey Vone Jonker 

Just a quick request, could you please click on "Verify answer" once you've confirmed the suggested response shared with you by Francois Brand 

Sharon