Payslips not uploading from Sage VIP Premier to Sage Self Service

Question

Good day, 
 
 I need some assistance, my payslips do not want to upload from Sage VIP Premier to Sage Self Service. The upload to Sage Self Service worked last month but does not want to upload now.

Francois Brand · Answer

Hello MORNE HANEKOM , 
 Please see the following article with some steps to follow to upload the payslips and troubleshoot if the payslips are not uploading: 
 
 How do I upload payslips from my payroll to Sage Self Service? 
 Sage Self Service: Why are the approved leave transactions and/or payslips not synchronising with / uploading between Sage Self Service and Payroll

Should the issue persist, please reach out to the Sage Customer Support team: 
 
 Chat with a representative 
 Submit an online case

Sage VIP Classic and Sage VIP Premier

Payslips not uploading from Sage VIP Premier to Sage Self Service

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