Not able to upload Sage 50 CA-premium on Cloud after updating to 2020.2 . Struggling for last 5 days. Will any one please advise about it.

Question

After updating Sage 50 CA 2020.2, I can not upload the company for remote excess. I can not upload the company for remote excess. I have tried all the procedures given on your sites but without any success. I (sysadmin) and the users can not work without remote excess and thus the backlog is increasing.

AHK · Accepted Answer

Thank you Erzsi, for your continuous support. Through the help topics from your web pages, have overcome the problem and now able to log on and share the company from other comp. If possible please inform call person not to call me to save their time. 
 RECTIFYING THE BASIC FAULTS IN 2020.2 
 1. I have noticed that my accountant can use the same email ID and password as -sysadmin- for opening Remote Data Access, which makes it not possible to access program by sysadmin or other user as a message props -( can not open the company as some other user has opened the company, try later). Please change this method to allow each users to use separate ID/emails and password, so multi users can Access it simultaneously. 
 2. In updated version of 2020.2 , the users have right/access to change their user names and passwords, which is not in the interest of sysadmin/owners of the program, as users are free for manipulations, if his services are discontinued. 
 3. To Backup the data, one has to close the program Mode from Multi-Users to Single-User, which not convenient, it must have a system in both the Modes to switch without closing the program. 
 Please make sure to change the above faults. 
 Best Regards

Alwyn · Answer

Yes, Erzsi, this works! I use my login username and Sage ID on my laptop for all of my files. Then when I am at a client's computer I can use my username and Sage ID on their computer and have full access to all of my files. I cannot be active on two computers at the same time even if I wish for different companies to be opened. Once I have signed in on one computer I can still open two different companies at the same time.

Erzsi_I · Answer

Thanks for the confirmation Alwyn ! I also acquired the following details regarding performance issues that one can encounter: 
 Performance tips when switching between Sage IDs to access Sage 50 CA on the same machine: 
 Though it is possible to use the sysadmin login on more than one computer, you can run into issues. The login sysadmin sometimes takes various minutes to sign out and users get messages saying "someone is still logged in with sysadmin." Another issue is that a sysadmin user who logs in with a different Sage ID (other than the one originally assigned to sysadmin). This is why in the above we recommend one assigned combo per computer for error free workflow. 
 
 In order to avoid performance issues encountered when switching between Sage ID's when accessing the same Sage 50 install on a specific computer, please note that: 
 
 There is no easy way to switch the Sage ID originally being used (you'd have to go to the " Connect to a shared company " option in the File menu, and essentially pretend that you are going to download a file, then login using a different Sage ID before closing out the window. 
 
 Note that you will likely see a message asking you to enter a Sage ID, though sometimes Sage 50 CA doesn't ask for this when opening a file.

Some clients get messages that sysadmin is still logged in another computer 
 Sometimes customers get messages that the user has to wait to be able to log in again while the data updates &ndash; this happens when a Sage ID is re-used on another computer 
 
 Hope this helps! Warm Regards, Erzsi

Kath Hooson @ ORS · Answer

Murphy (he of the Laws) must have his attention elsewhere today. I got in the queue, first try, at 17:44 UCT (10:44 PDT). Received the call-back 1:03 later (18:47 UTC), by a fellow whose name I missed, but who was in South Africa. After a couple of preliminaries to establish exactly the steps to reproduce the symptoms of the failure, the first suggestion worked. We removed all the other users but sysadmin, and the company shared successfully. Here's hoping this will be my last post on the subject. Actual time on call was 9 minutes.

Erzsi_I · Answer

Hi AHK , Thanks for reaching out. We've got a conversation with troubleshooting resources on this post here . I'd suggest reviewing the suggestions and listing what you've tried. Warm Regards, Erzsi

Sage 50 Canada

Not able to upload Sage 50 CA-premium on Cloud after updating to 2020.2 . Struggling for last 5 days. Will any one please advise about it.

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