Receipt window will not process

I am running Sage 50 Premium Canadian edition

The prior bookkeepers have a ton of 'inactive' customers that had payments and invoices netting out to 0 but unable to clear. When you select them to process an error pops up "the program could not process this transaction" 

These transactions are 5+ years ago and still appear in the business assistant sales due window

Has anyone come across a way to clear these without having to rebuild my entire company file from scratch ? Sage was no help, they told me to start over...