Receipt window will not process

I am running Sage 50 Premium Canadian edition

The prior bookkeepers have a ton of 'inactive' customers that had payments and invoices netting out to 0 but unable to clear. When you select them to process an error pops up "the program could not process this transaction" 

These transactions are 5+ years ago and still appear in the business assistant sales due window

Has anyone come across a way to clear these without having to rebuild my entire company file from scratch ? Sage was no help, they told me to start over...

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  • 0

    Always start with making a full backup and storing it safely away from your computer. The way to clear some of these customers would be to remove transactions up to a set date if fully paid. When there are no transactions for the customer then it can be deleted. Same holds for vendors. Remember that financial records must be retained for six years plus current for CRA audit purposes so I would not delete any data unless it is more than six or seven years old. 

  • 0 in reply to Alwyn

    transactions cannot be deleted, data not found of some type of error like that. There are literally hundreds of 'stuck' transactions

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