• SAGE unable to retrieve service plan information

    My business recently installed the 2024 version of Sage. Everything seemed to be in working order, but when our book-keeper came by this week in order to process payroll, she found that she was unable to do so. On the homepage of the desktop version of…
  • Features not included

    Hi all! im a bit disapointed! After some research i bought Sage 50 Premium Accounting and installed it but some features are not working here you can see a feature list for the product i bought : https://help-sage50.na.sage.com/en-ca/core/2023/Content…
  • Receivables Module

    I purchased a new Sage 50 Pro program to upgrade from my older program. I downloaded it , and then decided to repost just 2021 in it. I used a slightly different variation of the name on the program and I see that it does not have the receivables module…
  • product activation

    how do I get the product activation I bought the box it was inclosed the sage50 Canadian version i installed from disk then inserted my serial number it installed then I was asked for the product registration so where is this
  • Can no longer open Sage 2013 after downloading Sage 2020

    I am trying to complete me year end and I stupidly downloading Sage 50 2020 before I completed it and now can no longer open any of my files. I am not very computer savvy ...the help line has no one available and I am crunched for time!
  • How do I install Sage50 v2020.2 in another laptop?

    How do I install Sage50 v2020.2 in another laptop?
  • Update sage 50 version 9.1

    i Can't find update for my sage 50 2020. it says that is not include in my plan. i installer sage 50 in my new computer and i can't open my files because it saves in older version. So i have to update my Sage 50 in my 1st compture to be able to connect…
  • Sage 50 update

    I have updated Sage and migrated my file and now it doesn't even open It says unable to open. I am so nervous. What should i do. Another company file is also lost it says data is missing.
  • Impossible to upload to Remote Data Access after update to 2020.2 (Sage50 CA Premium)

    I updated our Sage 50 CA Premium to 2020.2 and cannot upload any of our companies to Remote Data Access - we get *Something went wrong* with *We were not able to connect this company to your Sage ID. Try connecting again later.* I've had 3 tickets issued…
  • Installing Sage 50 on new computer

    I have just purchased a new computer and i am trying to install Sage onto the new one. During the installation process it is asking for the serial number. Where am i able to locate this? I cannot see it on Customer portal.
  • Sage Pro 2018

    Our Non Profit purchased Sage 50 Pro 2018 some time ago and it contained a CD for installation which the new computer does not have. Is there a link available to download this online?
  • Goods Received Notes

    Can someone please tell me what "service plan" I need to process Goods Received Notes? I have Sage 50CA Premium with PR and when I try to access the Goods Received Notes Module I get this message: You need a service plan that includes Delivery Orders…
  • Statements not showing interest.

    This month when I printed statements some overdue customers had no interest showing. In the receivables ledger the net amount due within is set to 30 days and in my setup, settings, receivables, options I have interest charges checked withe compound interest…
  • Software Disk For Simply Accounting 2014

    I had a system crash and trying to get my accounting up and running ASAP. I need the installation disk for Simply Accounting 2014 edition (Canada) - Can anyone send me an install file. I have the Registration key and Serial from my prodcut but Sage doesnt…
  • Product activation

    FormerMember
    FormerMember
    Product activation say " I have 15 days remaining" . Can I still use the product after the 15 days?
  • Do I need to download 2017.3 before I download 2018?

    Do I need to download 2017.3 before I download 2018?
  • Program opens up C drive Sage 50 folder when I click on icon.

    FormerMember
    FormerMember
    When I click on the Sage 50 icon, the template folder from my program files, sage folder opens up and wants me to chose something else. I have reinstalled the program (many times), tried opening up the exe. file but it keeps directing me to the same folder…
  • Does the Student version of Sage 50 have payroll activation

    I have a student version of Sage 50 and was wondering if the Payroll activation is available
  • RE: How to Delete previous versions

    Noor Motani said: If I uninstall them, would it delete the connection manager of the current version which is 2016. No, it won't. If something unexpected happens, you will be able to put the software back on your workstation (or its replacement) if…
  • How to Delete previous versions

    I have versions 2014 and 2015 still on my computer. If I uninstall them, would it delete the connection manager of the current version which is 2016. I want to make more room so that I can then install version 2017 when available.
  • Windows server 2012

    I wonder if SAGE 50 is now compatible and work correctly on a Windows Server 2012 R2?
  • EFT Set up

    Hi, I am planning to set up EFT to pay suppliers instead of printing paper cheques. I read the Sage50 EFT guide and it says that I need an originator or company ID number. I called and asked my bank but nobody knows what the originator number…