Was just on chat . . . dude tells me it's got nothing to do with upgrade, that file is corrupt and wanted me to purchase support!  COME ON SAGE.  I need some clarity on how I am going to be able to process payrolls for Thursday?  It won't let me use the old version, as it says it;s  in the process of converting.  I read the article, I watched the you tube video, and NOTHING!

Was just on chat . . . dude tells me it's got nothing to do with upgrade, that file is corrupt and wanted me to purchase support!  COME ON SAGE.  I need some clarity on how I am going to be able to process payrolls for Thursday?  It won't let me use the old version, as it says it;s  in the process of converting.  I read the article, I watched the you tube video, and NOTHING!

Hi eddieblonde, so sorry for the delay and the experience with getting a support ticket started. Our system isn't letting me create one for you because of the payroll only plan type. I've just reviewed your chat convo. Where are you now with your data? A hotfix patch is now available, see this latest announcement with details on KB 102602. 

Also note that late CRA changes not a part of the latest tax update mean that you'll need to manually update your employee claim amounts. See KB 102634 for steps to take (see 260-1009051 for the French article).

We'll post about this shortly.