simply won't start

SOLVED

Tried opening my 2012 Simply Premium this morning and it won't load.  Keep getting the error message Sage Simply accounting 2012 has stopped working.  It says it encountered a problem and will close the program.   It worked fine up till now.  My other versions of Sage 2018 works fine.  I tried rebooting but still the same error.    Any ideas?    I share this file with the client (he does his own billing) and he doesn't have the funds to upgrade to a more recent version.   

I have since tried uninstalling and trying to reinstall the program but now that is failing as well.  I keep getting an 1628 Failed to complete installation error message.   

Update - I have since restored my computer to before the last windows 10 update and I am still getting the same issue that Simply won't load at all.  I don't understand why all these years it worked fine and suddenly won't start out of the blue.

  • 0
    SUGGESTED

    Since it worked yesterday, and not today, something changed with the data, the program installation, or the computer's operating system or hardware.

    If it will open the sample data, probably the problem is in the company data.

    Since the company data worked yesterday, test a restore from before yesterday, to another location on the workstation.  If that works, the issue is most likely damage to the company data.

    I hope that helps, please post back.

    Randy Wester

  • +1 in reply to RandyW
    verified answer

    after doing the restore I again attempted to reinstall simply and can now access the file.  It obviously had something to do with the recent windows 10 update.   Before when the issue started it would not even open the sample company.  May wait a while and run the windows 10 update again to see if the issue occurs.