What did your customer say the reason was for short paying?  Did they feel you shouldn't be charging GST?  Or are they just taking a discount roughly 5%?

I am not sure. I just saw it yesterday when I logged to the vendor’s portal. I am going to call their AR and ask on Monday. 

My question is do you guys have the similar experience with the big leading stores in Canada? That must be a reason why they deducted the GST. 

Also, we’ve issued the invoices. They only thing that’s left to do is to go into Sage and “create receipt” for this particular customer. But using my previous example, the invoiced amount was $210 with GST. They only sent $200 into our bank account, what am I going to do with that shortage of $10? Kindly advise, thanks 

sorry, I meant call their AP. 

I would wait until you find out why they are not paying the GST and if they will pay it, before getting into a long explanation of how to handle a situation that may not apply.

The reason I asked why they deducted the amount is because you asked what to do.  Without knowing why, you can't determine if you should post a discount or include GST in the deduction of revenue because they may feel you had billed too much to begin with.

Tipsy5 said:

My question is do you guys have the similar experience with the big leading stores in Canada? That must be a reason why they deducted the GST.

What must be a reason?

From what I have heard, the "big leading stores" will do what they want with the smaller vendors.  I don't have any direct experience with any.  Maybe someone else does.

HI Tipsy5

From what I have read in this thread there are not enough details about why the customer did not pay the full invoice. Best practices are to call the Customer AP person and find out  why the invoice was short paid. There could be many reasons. One reason could be because AP entered the invoice wrong and are new to their system..... I think you get what I mean. Who knows why, hence you call AP and then you can precede from there.

Next you can show receipt of the payment or you can wait until you find out from AP from your Customer and then deal with it.  In the receipts module you can show partial payment on the invoice, and the remaining 10.00 would still be showing as owed. 

MOST important of all CALL your customer and talk to the AP person and find what happened and why the invoice was short paid. Do not assume!!!!