FormerMember

Print to PDF works sometimes.

Posted By FormerMember

Hi everyone, 

I'm generating PDF copies of pay info for all 7 of my employees.   When I print to PDF however, the PDF name/place holder is often visible in the file location, but the file has a 0KB size, and when I open it, gives me an Adobe error ("File cannot be found.").  All this biz happens frequently, but sometimes, with no apparent rhyme or reason, the file is generated correctly, and has a file size, name, etc. and opens with no issue.  I could process 7 stubs, with numbers 1 through 3 in error state, number 4 being fine, and the remainder again in error state.  No adjustments have been made to the original paycheques.

Any suggestions, links to previous relevant threads, etc, are much appreciated.

Thanks in advance!

  • 0
    When I print to PDF however, the PDF name/place holder is often visible in the file location, but the file has a 0KB size

    Hi,

    Are you:

    1. Emailing directly from the Sage software, which uses the Sage PDF module, and these files are in your Sent email or

    2. Creating the PDF by printing to the Microsoft Windows 10 PDF printer, or

    3. Printing to / through some other PDF creation software?