Hello shannonm,

Thanks for reaching out. Sage 50 generates a file for manual upload onto CRA's website which gives you a confirmation number. We have a step by step video on KB 36178 here.

Hope this helps answer your question.

Warm Regards,
Erzsi

There is no video when I go to the link you provided

Hey A. Kinneard,

The video is showing for me in the IE browser but not in Chrome... I've let our IT know. In the meantime, please try an alternate browser.* Apologies for the trouble.

Hi Erzsi_I
It doesn't work in firefox or edge either.

Hey A. Kinneard,

The team tells me the issue is resolved, looks like it works for me in Chrome now. Please try KB 36178 now.