Hello Mikeradio, 

Thanks for reaching out. Something doesn't seem right. The Quantum edition if activated shouldn't have any messages of limitation on features. There's no edition higher than this for Sage 50 CA.

To ensure that your software is activated, please go to Help > Update Service Plan > then on the pop up window, click "Check service plan".

If the software is fully active, you'll have an (active) note when going to Help> About Sage 50... > Support Info 

If both of these suggestions don't check out, please let me know and I can have a support analyst reach out to you. Otherwise the team is also available at 1-888-522-2722. 

Hope this helps!
Erzsi

Hello Erzsi  Thank you for your reply, I have an active in support info and have spent hours on the phone with support to finally get told that, feature needs a cloud subscription and that would cost me more money on top of my $3000 that I all ready pay.  What I dont understand is how they can take features away from a software I purchased and have a  key for.

Are they going to just keep taking away features?

Mike

Apologies, I overlooked the cloud subscription which introduced access to:
- EFT tier 1 - for payment transfers to vendors, customers and employees (10 employees*)
- Credit Notes and Debit notes for customers and vendors, and
- the ability to copying existing transactions
 
Sage now offers software as a service. We still have (non-subscription) perpetual licenses however with access to support which is what you've purchased. This is a useful license if you don't need to update every year and don't require tax table updates / efiling for payroll etc.

We continue to take into account complaints regarding critical user functionality for certain features, so let me know if your experience hasn't already been recorded.

Brand new to the 2020 version and announced in this blog Sept 30th 2019, is the enhancement for copying existing transactions.

As far as I've seen and kept track of, we've not removed existing features and don't plan to.

Hello Erzsi

This is a little confusing, I had the copy and create new before upgrading.  After upgrading it no longer works.  But you say they have not removed existing features and don't plan too?????  They did remove it, and they were not up front about taking it away, even reading thru your blog, it does not say it will stop working for customers that don't have a cloud subscription , it says an active subscription plan  which I have.

It is very upsetting to pay that much money for a product,  to have basic features removed.  I don't believe anyone recorded my experience, so please do and let them know I am seriously rethinking using Sage50 and move to a different product.

Mike

Erzsi

Mike is correct.  The Quantum version did have the ability to copy and create new orders, not invoices, in 2019.3.  I don't know which licensing is required for which because Sage doesn't let us know about that but I had a client complain they couldn't use the Credit notes anymore just yesterday.

Thanks for the clarification Richard S. Ridings. 

Regarding the Silver Sage Business Care plan Mikeradio, in our system on the backend, this is classified as a service plan that is non-subscription. It provides support, version upgrades and updates. This option is usually slightly more expensive than the subscription plan option because it provides you with a perpetual license that doesn't need to be renewed every year. Otherwise, if you were on subscription, the software would go into read-only mode if not renewed.

(Note: customer service may still need to manually enable license entitlement in some cases).

If you are renewing yearly however, it may be better to switch the plan type. Let me know if you'd like me to have a sales colleague reach out with options.