I have been having lots of issues since the updates last week, and after gone through numerous phone calls with Sage Support, I had no luck of getting my issues fixed, instead, it's one after another without any help. So I am posting here, hoping anyone had similar problems, got their fixes already, can help.
First issues after the update, I could not login to my company file that was previously shared on the regular desktop, it was giving me the "HTTP 403 Error", the login page would not show up for me to sign in. Tried using a sample company, seems working fine, tried opening up a company not shared previously, seemed working fine, except when I tried to go to "File", Connect to a shared company, that's when I got the HTTP 403 error. I did some searches, figured the firewall, antivirus might be the issue, so I disabled all of them, changed the internet advanced setting, this way, I was able to get rid of the HTTP 403 error, but gave me a page can not be displayed now.
I called sage on this issue, only to heard the message it's taking longer for support due to the update and using chat, which was what I did, except the chat agent was not able to find anything, I was told he never heard of such issues, so he told me to phone the support line, I waited for an hour for support, again, said know nothing about the HTTP 403 issue, and don't know anything about Sage Drive issue. Transferred me to level 2 support. I actually waited on the line, for over 3 hours, and the phone got disconnected. I called again the next day, this time, left a call back request instead of waiting, understood lots of people calling, so could be a long wait. About an hour for my first call back, it was a level 1 agent, so again, I was transferred to a level 2 agent, left a call back this time, but the call back, still came from a level 1 agent, so guessed I had no choice but to wait, so waited for another 3 hours 30 minutes, phone got disconnected again.
Chatted online again, about my issues, and asked for a supervisor contact so I could escalated my concern, emailed someone, and this time, was able to schedule a level 2 agent for me to work on my issue, I waited for a week for this problem to be fixed as I couldn't work on the file, so I was a little of anxious to get it fixed, but the agent was too calm, spent 2 hours, trying to remote in my computer, which I was using a laptop with sage installed at the time, show me how to migrate the file. Every time I tried to tell me the exact problem, he stopped me and said, there is a procedure to get my problem fixed, so I waited and waited for whatever he said, and at the end, after an hour, he said if I do the same, it would fix my file issues, but my very first response to him was, I could not even had access to the login page where it allowed me to sign in to download my shared file, I told him before the update, I was a message saying, windows 7 PC will not be support by Microsoft, could that be the issue, then he instantly said, that's exactly the issue, I will need to upgrade my PC to windows 10, then I would have no problem. I asked him why does Microsoft not support windows 7 has anything to do with Sage not working in Windows 7. Of course I didn't get the answer, so he left.
Now, second issues comes when I tried to run the new sage software on a windows 10 PC, the level 2 agent, on my laptop, un-share one of the file, and shared it again, I read some post, without creating a back up, when I ran the app on windows 10, now it's allowing me to see the login page, but after I logged in, I could not see my shared file, there were 4 files, showing, which were created previously and shared in sage Drive, the one created by the level 2 agent, wasn't here, and I had more shared files in sage Drive. On my laptop that had the all versions sage installed, I went back to it and login to sage drive with 2020.1, it still shows the old sage drive portal, I could see all my files there, except I could not download them because they were created with newer version. So I could see it there, but couldn't do anything.
The updated sage, I couldn't see my files, I tried to run the back up as I had made back up from time to time, except this time it's telling my I couldn't open the back up file as the administrator stopped sharing the file.
I did a test company, and it's showing in remote access, so I had no idea how to get the old files back now. I tried using a very old back up before it was even shared, was able to open it after updating file to 2020.2, and when i tried to share it, it gave me an error message " Something went wrong" " We were not able to connect this company to your Sage ID, Try connecting again later", I tried about 5 times in the last couple days, all the same, could be because I already had that file name shared in Sage drive, so it could not be duplicated? I don't know,
Hopefully, I can get some answers or even ideas on how to possibly fix this problem since Sage can't help at all.
Thanks
