I have a client that I set up for remote data access on his end. Installed his new version of Sage 50 premium. Set the file up to share, added me as a user and put his file in multi user mode. I did this at his office location this morning. When I got home I see I did not get any email invite but I tried to log into RDA to see if I could access the file. I log in with my Sage Id and I get an error message saying I have a valid Sage Id but I am not authorized to use this feature. I tried calling the support line several times but each time they say there are no agents available to assist me. I need to resolve this asap as I have to process payroll. I have the accountants version on my computer.
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