Logging into a shared company on a 2nd laptop

Question

I am trying to log into a 2nd laptop (different user id) for a shared sage 50 company. Each time it comes up saying "this shared company is already open". 
 
 I have tried shutting everything down - being logged out of both ids & computers - tried logging in with my primary id info... 
 
 Thank you!

Erzsi_I · Answer

Hi @Brooke, 
 Thanks for reaching out. Did you ever find an answer for this issue? If you are still looking for guidance, please let us know and we can try to point you in the right direction or suggest some resources or next steps. The blog " Sage Drive (now called Remote Data Access) 2020.2 release: Getting Started Q&A" offers this advice : 
 Performance tips when switching between Sage IDs to access Sage 50 CA on the same machine: 
 
 Though it is possible to use the sysadmin login on more than one computer, you can run into issues. The login sysadmin sometimes takes various minutes to sign out and users get messages saying " someone is still logged in with sysadmin. " Another example issue is when a sysadmin user who logs in with a different Sage ID (different from the one originally assigned to sysadmin). This is why in the above we recommend one assigned combo per computer for error free workflow. 
 
 In order to avoid performance issues encountered when switching between Sage ID's when accessing the same Sage 50 install on a specific computer, please note that: 
 
 There is no easy way to switch between the Sage ID originally being used to another one (you'd have to go to the "Connect to a shared company" option in the File menu, and essentially pretend that you are going to download a file, then login using a different Sage ID before closing out the window). 
 
 Note that you will likely see a message asking you to enter a Sage ID, though sometimes Sage 50 CA doesn't ask for this when opening a file.

Some clients get messages that sysadmin is still logged in another computer 
 Sometimes customers get messages that the user has to wait to be able to log in again while the data updates &ndash; this happens when a Sage ID is re-used on another computer 
 
 Hopefully, you also came across the below articles: 
 
 KB 106171 Error: "This shared company is already open" or "Another user is currently working with 
 KB :105927 Error: "Another user, [Sageid] is currently accessing this company..." 
 
 Warm Regards, 
 Erzsi

Sage 50 Canada

Logging into a shared company on a 2nd laptop

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING