Remote Data Access - Failing for 1 company

Question

I have one company that I cannot open from Remote Data Access...it just continually says unable to open, try again later. All my other companies work fine. I have been working offline with this company since this has happened - I would like to just stop sharing the company that is stuck as unable to open, and reshare the company I have been working offline with, but it won't let me because there is already one shared. Any idea how to fix this?

Erzsi_I · Answer

Hi DR Financial , Thanks for reaching out. I have some new tips: 
 For RDA errors 'shared company is already open', 'company file is already shared with the same id' 
 
 BEFORE attempting to disconnecting from the internet or restoring a backup see if you are able to log in to the file on another machine , see if it is the user or the sysadmin/owner who is not able to log on. 
 On the other machine if you are able to log in and open the file on another machine, then log in as the sysadmin/owner of the file on that machine. 
 Stop the sharing 
 Then reshare the file 
 Go back to the computer with the issue 
 Try to connect to a shared company and connect to the newly shared file NOTE: you should only be trying to disconnect from internet if the error is related to the outage that happened on Oct 8 and you've not been able to access the file since then. 
 
 Another item is the naming of the offline file that is being re-uploaded. This is detailed in STEP 3 of the blog: How to replace or re-share a Sage 50 CA company file for Remote Data Access? . It states: 
 
 Check your file naming, pull out weird characters (_ or .) when saving the file to your computer. 
 Update for users impacted by the RDA issue on Friday October 9th, 2020, if you are unable to go into the company to stop sharing it, try renaming the local copy that is being created before sharing it. Your original company will still be listed but will become an &ldquo;orphaned&rdquo; copy of the company. The Sage KB 107248 provides further details on how to access Sage 50 CA > Settings > Company info, to rename the data file. See below: 
 
 If all of the above has been tried and the re-share still fails. Let me know and I'll reach out to the team to organize a follow up call with you. It could be that data repair is required. Warm Regards, Erzsi

Sage 50 Canada

Remote Data Access - Failing for 1 company

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