Why do we only own this product for 1 year even when we purchase it outright?

Question

My business purchased 2018 Sage 50 Canadian Edition. I used it happily into 2019. I needed to revisit the files but found the program had been lost through time. I just spoke to "technical support" and was told they "don't have the 2018 version anymore, it has been updated to 2021, if you want to download that you need to pay" !!! 
 This doesn't seem right

Agate · Answer

Clyde: 
 I appreciate the comment! To offer this service, it is time consuming and has little pay back if any. Those who really need the software will pay the going rate which is less than our hourly rate! It normally takes about 2 hours of time to correspond, bill, receive the payment, send the install file(s) and follow up.

Agate · Answer

Hi 5of7: 
 Unfortunately Sage only keeps it's current year and prior year versions available. Your 2018 version is now 4 years old. If you need the download files we can provide them to you for a modest fee. Contact us by email agate@vianet.ca or telephone 1-866-467-2883 or web https://agateconsulting.ca .

Agate · Answer

5of7: 
 Actually you are the lucky one because you have a perpetual license. It doesn't expire! Others like myself have to renew every year because we need updated software and for myself personally I need to continue my Sage certified status as consultant and trainer. 
 The main issue is you either neglected to keep a copy of the install files or you didn't know where to find them. Hopefully you didn't know where to find them. If you have your software running another machine or your current computer you should have the install files. You can check in 2 different places. Look on your root C:\ drive for the Sage folder, inside should be your install files in a another folder called Sage 50 Accounting Installer Files - CDN Release 2018.0. The other place to check is C:\Users\Public\Documents\Sage Software\Simply Accounting\Download. 
 If you are still unable to locate the install files please contact us!

Agate · Answer

Hi DMasters: 
 You may be hooped but try to look on your root C:\ drive for the Sage folder, inside should be your install files in a another folder called Sage 50 Accounting Installer Files - CDN Release 2017.0. The other place to check is C:\Users\Public\Documents\Sage Software\Simply Accounting\Download. If you are still having issues contact me directly!

Sage 50 Canada

Why do we only own this product for 1 year even when we purchase it outright?

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