TELPAY

I have set up with Telpay and everything is great with the employee part, but when I do my vendors nothing  happens, I called Telpay support they say Sage has me in Exclusive mode , has anyone heard of this before , Sage tells me they dont know

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    I'm not sure if this is what Telpay is talking about or not.  If you go under Setup - set up users - pick the user who will be sending/receiving with Telpay and then click Modify User, what does it say under 'Rights with Third-Party Products" in the middle of the screen?  You may need to set it to either Read-only or Read/write.