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Cybertech Electric

Suddenly Unable to Log In to Sage

SOLVED
Posted By

Yesterday morning I was using Sage no problem, then all of a sudden after my lunch break I was no longer able to log in. I have updated and restarted my computer, but that didn't help. The version of Sage is current and I am the only one in the company who uses it and I always access it from the same laptop. The error I'm receiving says:

"You have a valid login but you are not authorized to use this feature. Contact your Sage ID administrator so you can use this feature" 

The thing is, I am the Sage ID Administrator and the "feature" I'm trying to access is the entire software/database. Sage support was of course no help. Gave me a list of about 10 possible resolutions, some of which involved creating a new windows login, or completely deleting the reinstalling our system. Has anyone dealt with this and found a resolution that was quick and didn't have to involve a systems administrator?

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  • +1
    verified answer

    Problem is resolved. I had to do the following:

    • Disconnect from the internet
    • Open Sage 50 (I selected "Open the last company you worked on", as I usually do). You'll get a warning saying your access will be read-only because of the internet connection issues, click OK.
    • Sage should successfully boot up. Save a copy of your database by going to File > Save a Copy. (I saved a copy of our database in the same location as the existing copy but just gave it a new name.) 
    • Exit Sage
    • Open Sage again but this time ensure to choose the option of "Select an Existing Company". Select the new database version you just previously saved. 
    • Hit OK and hopefully everything will work again 

    I had also updated my Sage password prior to this (using the "Forgot your Password" feature), although I was still getting the error afterwards so I don't think that actually made a difference. But if you're still stuck, I would suggest  trying that, as apparently your account can be locked for whatever reason and the password reset fixes that. 

Reply
  • +1
    verified answer

    Problem is resolved. I had to do the following:

    • Disconnect from the internet
    • Open Sage 50 (I selected "Open the last company you worked on", as I usually do). You'll get a warning saying your access will be read-only because of the internet connection issues, click OK.
    • Sage should successfully boot up. Save a copy of your database by going to File > Save a Copy. (I saved a copy of our database in the same location as the existing copy but just gave it a new name.) 
    • Exit Sage
    • Open Sage again but this time ensure to choose the option of "Select an Existing Company". Select the new database version you just previously saved. 
    • Hit OK and hopefully everything will work again 

    I had also updated my Sage password prior to this (using the "Forgot your Password" feature), although I was still getting the error afterwards so I don't think that actually made a difference. But if you're still stuck, I would suggest  trying that, as apparently your account can be locked for whatever reason and the password reset fixes that. 

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