Sage 50cloud current version has Remote Data Access availability. as long as the computer you are using has the same edition and version with internet access. My experience has been excellent as long as the internet connection is reasonably high-speed. You should also be certain that the security required is in place and working well.

Thank you so much.

So what do I do? Do i contact technical support to have this?

First of all you need a current version of Sage 50 (2023). It is a matter of starting the process. It shouldn't take longer  than an hour get Remote Data Access setup. It is all menu driven within Sage 50. You will need to have Sage 50 users setup with a user name(s) password(s) and Sage login(s) and password(s). A Sage 50 Certified Consultant like myself can assist you for a fee or you can call Sage to assist you.