Hi Nicole Cr,

Thanks for reaching out. Did you ever find an answer for this issue? Are you a user of Sage 50 Canada or Sage Accounting (our 100% cloud-based software? This software doesn't require upgrading so if this is for Sage 50, then do all users experience the same issue? See solution 2 on this article (I'll paste the steps below as well).

Solution 2:

1. You have to be logged in as the sysadmin user
2. If using the Premium or Quantum version, you have to be logged in single-user
3. Click Setup, Set Up Users & Roles
4. Select the affected user
5. Click Remove User
6. Recreate the user again
7. Run Data base utilities over the file:
   • How to use the Database Utilities (Sage_SA_dbutil.exe)
8. See article How do I set up a new user ID or role for my company?

If you are still looking for guidance, please let us know and we can try to point you in the right direction or suggest some resources or next steps.

Warm Regards,

Erzsi