Hi Grenier Alexandra

Since it looks like you are using Sage 50 Canada, I am going to move this post to that Support Group. See that you spoke with support, if you do have another account with Sage Accounting, then:

1. Log in to Sage Accounting
2. Locate your Business Name at the top bar
3. Hover your mouse on the business name
4. Select Manage Business Account right below the business name
5. After you landed on the Business Management screen
6. Select the menu on the left for Subscription & Invoices
7. Click on Manage My Subscription to active your account from a Trial into a paid subscription

Feel free to email the Sage Accounting team at [email protected] should you still not see a confirmation that your subscription is active. The team can be reached by chat here as well, under the "contact" section here.

If you are still looking for guidance, please let us know and we can try to point you in the right direction or suggest some resources or next steps.

Warm Regards,

Erzsi