Sage50 Premium Accounting - Remote access not syncing

Hi all 

I have Sage50 premium accounting version 2024 installed on both my work laptop as well as the office desktop. I have been using one account to sign in on both computers to access the company file, allowing me to access the company file remotely on my laptop. Remote data access sharing is on and both software are up to date. I cannot access up to date data in the remote version signing into my laptop. This has only occurred in the past few weeks, I thought upgrading to the 2024 version would fix this but it hasn't. 

Looking for some insight thanks!