Error Message when downloading from Sage Business Cloud into Sage 50 desktop


When downloading invoices/payments from Sage Cloud into our desktop Sage50 I get an error message that says: The total of the payment amount and the discount taken on this line cannot exceed the amount owing.

The payment is for one invoice for the full amount with no discount attached. We do not have discounts setup anywhere for early payments etc. I have tried deleting the payment and posting it at a later date incase it's something to do with it being paid in less that 15 days of invoices and have gone as far as to post it 45 days later and still getting the error message. Can I clear this message error or how do I post the payment as to not get this error message?

  • 0

    Hi  ,

    Thank you for reaching out to us regarding the error message you're encountering when downloading invoices/payments from Sage Business Cloud into Sage 50. This issue typically occurs when the sum of the payment amount and any discount exceeds the total amount owed.

    Here are a few steps you can take to resolve this error:

    1. Adjust the Discount Amount: Review and modify the discount amount taken to ensure it does not exceed the amount owing.
    2. Modify the Payment Received: Alternatively, you could adjust the amount received to make sure it aligns with the total amount owed for that line item.
    3. Void and Re-import: If the above steps do not resolve the issue, you may need to void the receipt in Sage 50 and re-import the transaction from Sage Business Cloud.

    For detailed guidance on these steps, please refer to our help article: Error: "The total of the payment amount and the discount taken on this line cannot exceed the amount owing."

    We hope this helps resolve your issue. If you continue to experience problems or have any other questions, please don't hesitate to reach out for further assistance.

    Warm Regards,