Hi Colleen Paton ,

Thank you for reaching out to us regarding the error message you're encountering when downloading invoices/payments from Sage Business Cloud into Sage 50. This issue typically occurs when the sum of the payment amount and any discount exceeds the total amount owed.

Here are a few steps you can take to resolve this error:

1. Adjust the Discount Amount: Review and modify the discount amount taken to ensure it does not exceed the amount owing.
2. Modify the Payment Received: Alternatively, you could adjust the amount received to make sure it aligns with the total amount owed for that line item.
3. Void and Re-import: If the above steps do not resolve the issue, you may need to void the receipt in Sage 50 and re-import the transaction from Sage Business Cloud.

For detailed guidance on these steps, please refer to our help article: Error: "The total of the payment amount and the discount taken on this line cannot exceed the amount owing."

We hope this helps resolve your issue. If you continue to experience problems or have any other questions, please don't hesitate to reach out for further assistance.

Warm Regards,
Erzsi