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Marj@Swab

Reports & Forms - Payroll

SUGGESTED
Posted By

Hello Group, I hope you can help me figure this out.  I had a computer crash and when information was transferred to my new computer it had knocked out all of my Customized Forms in Sage.  I have redone Invoice, AP Cheque, & CR Receipts and had no problems.  I entered a payroll run this morning and went to email and print the payroll stub and I got the same messages as I did for the other ones that I have already corrected.  However, I can get the Form Settings to accept the form I want and I also created a new form and started from scratch, deleted what I didn't want on the Direct Deposit Payroll Stub.  Then I tested the print & email option and it keeps putting a line that I do not want.  Not even sure where it is picking it up from.  Maybe there is another way to get rid of it that I don't know about.  See Circled on paystub. Sorry it's so small, I was having problems dragging and dropping. If anybody has any ideas, it would be greatly appreciated. 

  • 0
    SUGGESTED

    Hi  ,

    Thanks for reaching out. Sage 50 updates can sometimes displace custom forms if they're located in the default forms directory, leading to issues like the ones you're experiencing.

    Here's a suggestion based on this article:

    1. Locate Your Custom Forms: Check the default Forms folder (C:\Program Files\Sage 50 *** Edition\Forms or C:\Program Files(x86)\Sage 50 *** Edition\Forms). If your customized forms are stored here, they might have been affected by the update.

    2. Backup and Relocate Custom Forms: Do a search for .sfm files in Windows to locate your custom forms. Once found, copy these files and paste them into a new folder on your local drive (e.g., C:\\Sage or C:\\Sage 50 Forms). This step ensures they are safe from future updates.

    3. Re-link Custom Forms: After securing your forms, reinstall or update your Sage 50 software as needed. Then, within Sage 50, navigate to Setup, Reports and Forms, locate the form name under User Defined form, browse to the new location of your form, and select OK to link it back to Sage 50.

    If the unwanted line persists, try expanding the window your mouse pointer should allow you to select the line for removal. You'll know it's selected if black dots surround it.

    Creating a new form from scratch (as you've started) and meticulously ensuring no unwanted elements are included might be the best course of action.

    Should you need more detailed guidance or run into any roadblocks, feel free to reach out for more specific advice or consider contacting Sage 50 support directly. Their expertise could provide a more direct solution to the peculiar issue of the unwanted line.

    Warm Regards,
    Erzsi

  • 0 in reply to Erzsi_I

    Thanks Ezri, yes I did create a new form, it accepted it so it prints and emails, but it puts that line in. Not sure where it is pulling it from.  I figured using a brand new creation that if wouldn't pull that information from wherever it is pulling it.  but I will try your steps and see if that works.  

  • 0 in reply to Erzsi_I

    Hi Ezri, I uninstalled Sage 50 and Re-Installed Sage 50, used my new Customized Form and nothing changed.  

*Community Hub is the new name for Sage City