Hi ccweb,

You may want to follow the KB article link written below to fix your issue.

15625 Error: "Internet access is required for this command"

Hope this helps.

Unfortunately it doesnt fix my internet access issue. I have tried every suggestion that I have been given.

Possibly your firewall or your browser security settings may have changed and now don't recognize Sage50 as being allowed. I would look for how to allow exceptions to the firewall to start. Each firewall is different, but if you google it, you'll probably find help for your particular one.

Hi ccweb,

You can also uninstall your security software and disable your firewall for testing purpose.  If all else fail,  you can try to reinstall your Sage 50.  

Please post back

I followed the instructions on how to allow exceptions into the firewall. Still didnt work.

I uninstalled my security software and disabled my firewall but still nothing. So I did a backup of Sage 50 but before I do that just making sure I would reinstall with the disc that I purchased then when the window comes up I would choose restore from backup right?

I uninstalled my security software and disabled my firewall but still nothing. So I did a backup of Sage 50 but before I do that just making sure I would reinstall with the disc that I purchased then when the window comes up I would choose restore from backup right?

Hi ccweb,

You are correct, or you can download Sage 50 2013 from the link below.

http://cdn.dlm.na.sage.com/sage50canadianedition/5021/sa_20133cp1.exe

Then, you will update it to release d

After that, you can restore from backup by following the knowledge base article below.

10087 How to restore from a backup?

Hope this helps.