You generate invoice in sage 50 and send it via Outlook but the emails never appear in the Outlook 2010 sent items folder.

Hi

I have this problem and perhaps you have experience with this.   I am running  Win 7 pro 64 bit; Sage 50 2014; Outlook 2010 32 bit.

I am running all local not on cloud use pst file and not connected to exchange

When i email an invoice from sage 50 the invoice goe out through outlook 2010 32 bit and is delivered successfuly to the destination email but it does NOT appear in outlook sent mail folder so i have no way to confirm it went out.

Any thoughts, ideas fixes ?

 

Thanks

richard Barry

[email protected]

  • 0

    I am not too  familiar with how outlook works but could it be that you have more than one email addresses set up in Outlook and therefore there are more than one 'Sent Item' folders.

    Another way to check this is to type in the invoice nbr in the search box and make sure to also click on 'Try searching again in All Mail Items' link at end of column.

    I am running the same setup as you have listed and have no problem seeing it in my sent box. I did a test and sent an invoice to myself and it shows up in both the inbox and sent mail box.

  • 0 in reply to Smith and Co

    It's possible to have different settings for different email accounts in Outlook.  

    If all other sent mails are showing in your sent mail, and only Sage 50 emails aren't, they may be going through a separate email account.

    If no sent mail is showing, the Outlook setting may be to either not keep a copy of sent email, to not keep a copy in the local email post office, or to empty the sent mail folder on closing Outlook, or to only keep a copy on the server.

  • 0

    I am having the exact same issue.  Running Win 7 Pro 64 bit, Sage 50 2015, Outlook 2013 32 bit.  If I email the invoice to myself then forward to the client the email is in my sent mail folder - this is the only way I can confirm that the email has been sent.   If I try to email directly from Sage to the client, the email does not show up in my sent mail folder.  A fix would be nice.  

  • 0 in reply to Smith and Co

    Thanks Smithco:  After reading your suggestion to search other sent folders.  I found all my invoice emails in the Archive "Sent Items" Folder.  

    I am now trying to figure out where you change the default "Sent Items" folder from the Archive account to my email account.  Any help would be appreciated.