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Vance

Emailing from Sage has stopped working

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Hi we use Sage 50 Can edition. just transferred everything to a new desk top. Issue cannot email Invoices from sage I get the following screen: An unknown error occurred connecting to SMTP server. The server may be unavailable or is refusing SMTP connections.  As I am not familiar with SMTP I have searched through Sage Help and found nothing to help, as well as checking through my email but as I am not sure what I am looking for I am not getting anywhere.  Any help would be appreciated. and we use Outlook.com

Parents Reply
  • 0 in reply to Vance
    Hi Vance,


    That hotfix is for workstation installed Outlook, and the SMTP system does not use anything outside of Sage 50 Canadian.

    Anti-Malware programs may panic when seeing a program that is not an email software trying to send email and block them.

    And, of course, there are always the building network firewalls, the internet provider and all that to deal with, too.

    Have you tried installing an email client to test whether the SMTP settings work from that workstation?
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  • 0 in reply to RandyW
    Sorry for taking so long to reply as for emailing I am confused as to what you are suggesting, one thing that is different from our old computer is our security McAfee could it be a problem with that, email works fine just not through Sage.
  • 0 in reply to Vance

    Vance said:
    one thing that is different from our old computer is our security McAfee could it be a problem with that

    By "Anti-Malware programs may panic when seeing a program that is not an email software trying to send email and block them"  I meant programs like McAfee tend to block programs like Sage 50.

    Vance said:
    email works fine just not through Sage.

    If the email client works and is MAPI-compatible, it should work with Sage 50 if it's set up to go that route, and you shouldn't have to use SMTP at all.

*Community Hub is the new name for Sage City