Trouble downloading the update 2024.1

Posted By Kristine Griba 3 months ago

I am having trouble downloading the latest update and I am trying to run payroll. The message for updating is the same as always, but it never seems to get passed that and is stuck in download mode. I've got images embedded below.

Nothing happens when I exit/backup and relaunch Sage 50. I have even rebooted my PC a number of times now. There is nothing arriving in my downloads folder at all to run 'manually.' So then I got to 'Check for Updates' again and I get the same messages... no update has been installed.

Any ideas?

Thank you in advance.

Kristine

0 Richard S. Ridings 3 months ago

Check this location to see if the file SA_20241CPUP1.exe is downloaded

C:\Users\Public\Documents\Sage Software\Simply Accounting\Download
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0 Kristine Griba 3 months ago in reply to Richard S. Ridings

Hi Richard,

I have checked that directory, and took a screen capture:

It's like the update didn't even download :( I'm thinking I should try updating another client's Sage 50 file and see what happens?

Thanks again,

Kristine
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0 Richard S. Ridings 3 months ago in reply to Kristine Griba

This has nothing to do with company files. This has to do with the installation of Sage 50 itself.

If this version SA_20240CP1.exe has already been installed and has been opened since Dec, it should automatically download the next PUP file without opening a company file.

If it is not downloading then maybe your license has not been renewed at the Sage registration server level.

However, you can always download it from this website at this link.
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0 Kristine Griba 3 months ago in reply to Richard S. Ridings

Hmmm, okay thanks, Richard.

I'll check with the owners re the renewal of the license... in the meantime on I'm hold with Sage's Accountant's Network. I'll also check that link you posted, as well.
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0 Kristine Griba 3 months ago in reply to Richard S. Ridings

So tech support sent me a link to download the .exe file... likely the same thing per the link you sent me. Anyway, I'm backup and running again with Sage updated to 2024.1.

Thanks again for your help, Richard.
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