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makri

New Win 7 64bit installation display glitches - (partially) black window

Posted By

Hello,

We just upgraded our accounting computer, from an older Windows 7 64 bit to a new Windows 7 64 bit machine. Sage was reinstalled on the new machine and everything works perfectly fine, for somewhere between 30 minutes to couple hours. Then some display glitches appear - the application screen goes black, and you can temporarily see some menus and buttons when you hover over them with a mouse. Minimizing the window for some time sometimes fixes the glitch, sometimes not. Restarting the software sometimes fixes it, sometimes it starts directly into the glitched state.

All other Windows programs (browser, outlook, word, excel, etc.) work just fine.

Logically, this sounded like a display driver issue so I updated the driver (nVidia GT720). This didn't help. I switched the computer to the integrated video (Intel HD 530 in i7-6700). Still glitched. Updated the intel video driver, disabled transparent glass and desktop composition, still didn't work.

The user starts the companies by opening the sai files off a network drive, so compatibility mode settings are not selectable for the shortcut.

Any help, solution, pointers, suggestions and the like would be greatly appreciated.

  • 0

    Hi Makri

    just have couple ideas not sure if you tried it.

    1.  Article 29052 seem  to be similar issue, you should able to set the compatibility mode in sage 50  2016 icon.  (change resolution see if it helps)

    2.  Check if sample is having same issue

    3.  Make sure windows 7 have all the updates.

    4. Try selective startup with Windows and Sage 50 only

    5.  Reinstall sage 50.

    hope it helps

    Jason

  • 0 in reply to Jason.
    Compatibility mode is only available to local drives; my user starts the company files from a network drive. I created batch files that call the networked sai files, and set the batch files to use the recommended compatibility settings. I'm unsure if this carries over to sage itself, but so far - knock on wood - we've ran 5 hours without glitches.
  • 0

    makri said:
    The user starts the companies by opening the sai files off a network drive, so compatibility mode settings are not selectable for the shortcut

    If it's only a few .SAI files on the network that don't change, you can make a copy of the existing icon, and add the network file as a parameter.

    Or, ask the user to try opening the file from File | Open, or by using Explorer to drag the file icon to a shortcut icon that has the compatibility mode settings configured.

    If the problem seems related to certain company files:

    Since Sage 50 stores window sizes, monitor resolutions, etc. by user login ID, in a data table inside the company file.  It could be that some settings from the old workstation are incompatible.  I believe there is a method of clearing these settings back to the defaults.

  • 0 in reply to RandyW
    Ok so compatibility mode selections have fixed all the issues so far - it's been a few days of smooth sailing. However, Payroll Journal (cheques) seems to have its own issues. Now the screen glitching we get is white, and won't go away with mouse hovering. It covers column headers and other information.

*Community Hub is the new name for Sage City