New Win 7 64bit installation display glitches - (partially) black window

Hello,

We just upgraded our accounting computer, from an older Windows 7 64 bit to a new Windows 7 64 bit machine. Sage was reinstalled on the new machine and everything works perfectly fine, for somewhere between 30 minutes to couple hours. Then some display glitches appear - the application screen goes black, and you can temporarily see some menus and buttons when you hover over them with a mouse. Minimizing the window for some time sometimes fixes the glitch, sometimes not. Restarting the software sometimes fixes it, sometimes it starts directly into the glitched state.

All other Windows programs (browser, outlook, word, excel, etc.) work just fine.

Logically, this sounded like a display driver issue so I updated the driver (nVidia GT720). This didn't help. I switched the computer to the integrated video (Intel HD 530 in i7-6700). Still glitched. Updated the intel video driver, disabled transparent glass and desktop composition, still didn't work.

The user starts the companies by opening the sai files off a network drive, so compatibility mode settings are not selectable for the shortcut.

Any help, solution, pointers, suggestions and the like would be greatly appreciated.

Parents
  • 0

    Hi Makri

    just have couple ideas not sure if you tried it.

    1.  Article 29052 seem  to be similar issue, you should able to set the compatibility mode in sage 50  2016 icon.  (change resolution see if it helps)

    2.  Check if sample is having same issue

    3.  Make sure windows 7 have all the updates.

    4. Try selective startup with Windows and Sage 50 only

    5.  Reinstall sage 50.

    hope it helps

    Jason

Reply
  • 0

    Hi Makri

    just have couple ideas not sure if you tried it.

    1.  Article 29052 seem  to be similar issue, you should able to set the compatibility mode in sage 50  2016 icon.  (change resolution see if it helps)

    2.  Check if sample is having same issue

    3.  Make sure windows 7 have all the updates.

    4. Try selective startup with Windows and Sage 50 only

    5.  Reinstall sage 50.

    hope it helps

    Jason

Children
  • 0 in reply to Jason.
    Compatibility mode is only available to local drives; my user starts the company files from a network drive. I created batch files that call the networked sai files, and set the batch files to use the recommended compatibility settings. I'm unsure if this carries over to sage itself, but so far - knock on wood - we've ran 5 hours without glitches.