Hi Cara Reed, 

Thank you for reaching out. The support team tells me that R&D is aware of reports regarding Sage 50 Canada payroll calculations not matching the amts of the gov's calculator in version 2023.1. 

We should have more details available later today. Will update you with any news.

Warm Regards, 
Erzsi

Thanks Erzsi - running payroll oflline from Sage via PDOCs at the moment so update will be much appreciated

Cara

The team needs a bit more time, apologies for the delayed response. We're now looking at sharing a communication about this tomorrow.

Any communication/yet? My list of PDOC payrolls to enter in to Sage when it is fixed is getting longer!  I am not why checking against the PDOC is not a pre-launch test for the new year's version - the CRA make the 2023 PDOC available in late Nov/early Dec.

I have been using PDOC to verify a number of my payroll entries in 2023.1 and have found no discrepancies. This early in the new year I have only checked about 30 entries.

There must be a setting in Sage that is not set correctly or not being used by the program correctly. When can we know about this problem and what is causing it? Is it affected only by province or is it general?

Which Province are you doing the payroll for, Cara?

Alwyn

I just tested this today and found no discrepancy either on basic deductions.  KathleenF posted an announcement last week about this as well but did not indicate any details to let us know what to avoid or watch for.  It's hard to protect our clients if we don't know the details.  I know last year there were problems with the PDOC calculations that caused users to fake the amount of EI previously deducted to get the calculation to continue so it's hard to know who has the correct calculation.

I've calculated differences in tax based on commissions added to a paycheque on top of salary.  Payment Evolution calculates it the same as the PDOC but Sage 50 handles commissions based on the fact that it will be paid the same every period, not infrequently.  As far as I know, Sage 50 has never handled commissions on an infrequent bonus calculation basis like the PDOC bonus calculation does.  I do not know if this is the cause of the discrepancy reported above or not but if it is, this is not new to my knowledge.

Have you seen this?

Hi Richard:

Happy New Year!

You are correct, Sage 50 has never handled commissions or bonuses correctly, however, I have never had to worry about this angle of payroll nor do I expect to be concerned due to my specific client base.

I just wish we had more details as to the components of the payroll that is in error when compared to PDOC. Just as important would be to know the Province. I hope someone will enlighten all of us on what to watch when using Sage 50 payroll module.

Clyde 

Hello
I am in Ontario (26 PPDS) and after reading the announcement, verified my payroll against PDOC.  EI and CPP calculations were accurate for all and the tax was accurate on bi-weekly earning under $2700 (in my experience ).  There were no commissions or bonuses only bi-weekly salary and non-cash benefits not insurable for EI.   Discrepancies in greater tax deducted in Sage ranged from $.43 to $11.82.   

HI Alwyn,  

I am in BC and all settings have been double checked for 2023

Cara 

Thank you Cara for letting us know you are doing a BC payroll. CNix mentioned above that they are processing an Ontario Payroll and the discrepancy is with the income tax deduction for payroll greater than $2700 on bi-weekly schedule. Unfortunately, we still have not heard from Sage as to "where the discrepancies are" so I am going to watch the small Ontario payroll I will process tomorrow. So far I have not had any significant discrepancies show up. 

Hello! I apologize for the delay in getting a response, we were still researching. I have posted new information in the Announcements section which can be found here. 

Thank you Kathleen.

Thank you

Thank you, Kathleen. This is good news and I don't have to go back and try to adjust the payrolls that are already processed.

Thank you Kathleen, good to hear that it will eventually reconcile with PDOC over the annualised year - do you think this will be adjusted for in a future 2023 update?

We have not yet determined if will make a change to how it calculates in the June update. However, if we do we will be sure to mention it in the announcement of the release.