linked accounts problem possibly

Question

Hello , just set up a new client on Sage 50 Canadian Edition 2021.0 ( I have a perpetual license) in the month of Feb I was able to reconcile all was good. I just started March reconciliation and no matter what supplier invoice I pay ( cash or cheque) is not showing in my reconciliation. The drop-down menu shows only the bank account and the payment was posted to that account in my payables module. I checked all my linked accounts and it seems all good. Can anyone help me with this? Is it a linked account problem? 
 Also I recently got a new e-mail address and I tried to update my email address on my profile and I cannot seem to find where to go change it. 
 Thank you in advance. 
 Rosy Gucciardo

Richard S. Ridings · Accepted Answer

Alwyn suggested you check your dates and mentioned the statement end date. However, you have not entered the statement end date in the Statement End Date field.

Alwyn · Answer

Hi Rosy: 
 The first thing to check is the dates. What is/are the dates of the payments made? Is this date before the Statement End Date? Only transactions dated before the Statement End Date will show in the reconciliation window.

Alwyn · Answer

Next - check the General Ledger for the bank account and be sure the payments are showing in the ledger properly. Also, you could check the payments module to see which account is the default for payments. This should be the bank account that you want withdrawals to be processed through. Yes, this is a linked account in the Payments Module. Setup>Settings>Vendors & Purchases>Linked Accounts>Invoices and Payments, then verify the default bank accounts. 
 HTH

Sage 50 Canada

linked accounts problem possibly

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