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EricW

So many crashes on so many computers

Posted By

I dont even know where to start... We have Sage BusinessVision running on pretty much everyones machine in our office and pretty much anyone who's doing order entry has different crashes and errors. It's the most frustrating program I've ever used and there never seems to be a solution. 

One error that seems to pop up more frequently these days is this. I've searched high and low for a solution and nothing so far has work...

Execution Error : file 'C:\BusinessVision\BCPrintUtils.lbr\BCCREMGR.int'
error code 114, pc-14CB, call=1, seg=0
114 Attempt to access item beyond bounds of memory (Signal 11)

Another common error is

Exception 24 no trapperd;
the class nilobject (object reference: 0000003)
Does not understand: getvaluez

And finally one girl sees these almost daily.

Exception 24 not trapped;
an instance of the class bctabctrl (object reference: 00012151)
Does not understand: isbvappane

If anyone has any useful suggestions for any of these, I'm all ears. 

Parents
  • 0

    Hi Eric,

    What version of BusinessVision are you running? 2014? and Standard, CSE.

    Have you tried setting the DEP (Data Execution Prevention)?

    Since I'm not aware of your level of computer experience I'm not sure if this is going to make any sense.

    Please verify the following to better help you.

    1. Version of BusinessVision 2014, 2013, etc

    2. Are your running Standard, CSE, SBE, and number of users

    3. Is your network with a domain or no domain and what server operating system are you running

    4. What operating system are you running on the desktops

Reply
  • 0

    Hi Eric,

    What version of BusinessVision are you running? 2014? and Standard, CSE.

    Have you tried setting the DEP (Data Execution Prevention)?

    Since I'm not aware of your level of computer experience I'm not sure if this is going to make any sense.

    Please verify the following to better help you.

    1. Version of BusinessVision 2014, 2013, etc

    2. Are your running Standard, CSE, SBE, and number of users

    3. Is your network with a domain or no domain and what server operating system are you running

    4. What operating system are you running on the desktops

Children
  • 0 in reply to ICTNET

    Thanks for the quick reply.

    I should have posted this with the original post.

    We are running Sage BusinessVision Accounting - CSE Versions 2013 - 7.63

    Yes I've done the DEP thing on all the machines here already. Found that in a previous thread while Googling some of these errors.

    I think we have licenses for 20 users, but I know we have less people actually using it then that.

    Questions 3 I'm not certain of, but I think our main Data file is on a local server, so I'm guessing we're not on a domain.

    All machines are running Windows 7 Pro.

  • 0 in reply to EricW

    Please check the following:

    What is the Operating System Font Display at? 120% , 100%?

      (Control Panel - > Display)

    I'm sure you have done this googling, but just to make sure.

     Gateway Settings for the Pervasive?

    I'm sure you probably have done this too, that the users have access to the mapped drive where BV Data is being hosted for read and write permissions.

    Which Protection Software are you running? Symantec EndPoint, McAffee, Norton, etc etc.

  • 0 in reply to ICTNET

    I have had to adjust the displays of some people and that actually eliminated an error one lady was getting, otherwise everyone is set to 100% for their display.

    Could you explain the gateway settings thing for me?

    Everyone has full permissions to the drive where the Data file is hosted.

    Antivirus we're running Symantic Endpoint, however I think a few people also have MS Security Essentials as well.

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