Please log in with the user ID and  try these steps:

Click Options, Reset module sizes and positions

Click Options, Browses, Reset to default settings

Click Options, Toolbar, Reset to default.

Hope this helps.

Regards,

Cat Nguyen

unfortunately I had already tried the steps above and still the freezing occurred.

I tried to replace the user file in the data with an older backup and the problem still persisted.

It also errored when I tried to print the users settings.

In the end I deleted the user and re-entered the info manually.

unfortunately I had already tried the steps above and still the freezing occurred.

I tried to replace the user file in the data with an older backup and the problem still persisted.

It also errored when I tried to print the users settings.

In the end I deleted the user and re-entered the info manually.

When you have error printing users settings, it means the user profile is damaged. Yes, you need to delete the user and add the user again.