I shut down our SAGE account over a year ago, and have continued to be billed since - to a current total of $653.16. 

I have sent over a dozen emails, phoned Support, and continue to get NO RESPONSE - all while continuing to get charges to my credit card!

My reason for giving up on SAGE, for which I had great hopes when we started, had to do with Support, and the VERY poor opinion our Accountants had for the software. I can only commiserate with all who suffer for what is one of the worst Support services I've come across in 40 years of Tech!

After my last email in May to Rembert, Kathy <[email protected]> went unanswered I phoned Telephone Support to get a confirmation that a) such a person existed, and b) that she was in charge of Curstomer Credits. While I got the confirmations, she was "unavailalbe" to speak to me, and has yet to return one of my emails!

My reasona for posting here are:
      a) I'm at a loss as to where to turn for assistance, and
      b) to confirm what all of you seem to be telling each other: SAGE is a very challenging supplier!

If any of you do have suggestions on where I should turn with. my issue, please do respond.

Thanks

Hello 1933013 Ontario Inc, sorry to hear of this experience. Using your Sage City profile, I believe I located the account ending 400xxxxx452 which has an active plan for Sage 50 CA ending in 02/17/2022. Looks like it has been renewing monthly.

I see notes of support calls in July 2020 last year, but no notes of a cancellation request. Who did you speak to? Do you have a record of the request? Is the number ending 6xx-xxx-x191 the best to reach you at? I've forwarded your comments and account details onto our Sage 50 CA sales management team for review and outreach. They'll likely be in touch tomorrow.^EI

Hello EI,

Thanks for your response and action!

Yes, either email or the number 6xx-xxx-x191 would be perfect.

You folks aren't alone, of course. These days it seems that most companies like to talk the talk, but actively hide the clues to let their customers engage with support pros - anything to avoid having to walk the walk of Support.

SAGE management clearly have the capable people, as well as domr treasured resources such as you. Maybe there should be a sign on the site for lost customers.

Actually forget that, they should just put you in charge at SAGE corporate!

Best regards, and I'll report back if I'm still allowed after settling the matter.

1933013.

Thanks for confirming, our colleague Boucary has been asked to check in with you.

Thanks for confirming, our colleague Boucary has been asked to check in with you.

K has been in touch, and I'm hoping that we'll have this resolved shortly.

Thanks,

G

Interesting! Our Canadian sales colleague Mehdi has also been in touch with me to say that he reached out and left a voicemail for you yesterday. I'll check in with Kathy.