Has Anyone Had Issues With Support?
I am trying to migrate from Sage 50 to the Cloud.
Simple, eh?
I should preface this by noting that I have been using this s/w since it was Bedford accounting - around 1990.
- Who's on first? The chat and phone supports are different for Sage 50 and the Online version. And the support teams seem to be kept far far apart.
- So what happens in the middle, when you want to migrate? You end up somewhere in between silos.
- I have had TWO chat support people tell me that Sage does not have a product that will run on a Mac. Odd, as I stare at it running on my Mac.
- I have waited for 2 days for a support appointment and the call never came. Mind you, the fellow I was talking to in arranging the appointment didn't know what Daylight Saving Time was and could not find Toronto. Maybe I shouldn't have been surprised that no call came.
- To try to address the problem I have dug far deeper than a user can be expected to go. Familiar with DOS? With system privileges?
When I run the migration tool, it cannot access the accounting files. It says that I don't have rights, but I have used a sysadmin account (and 2 others) with complete admin rights and I have set up 3 file locations. Someone told me that if the files were on OneDrive they couldn't be accessed. (Funny but Sage 50 has not trouble.)
So I sit here not being able to even get the migration tool started.