I don't interact with Sage too much, just pay for the product and do my work.  As will happen, my credit card on file with Sage is set to expire so I went to the Portal to update my payment information.  After a few tries to log in it said that the account was locked as I hadn't been on for more than 180 days (true) so I would need to contact Sage by phone.  The support person I reached said that I needed to allow him remote access to my computer in order to reset the password.  There was some justification of the need for this because 1) policy, 2) databases, 3) and something about server compatibility.  Anyway it seemed like a big ask considering all the information that might be exposed, and completely unnecessary. I refused. 

Has anyone encountered this request by Sage for remote access to your computer for a Portal password reset, or can anyone explain why remote access would be necessary?