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AKBA

Unable to match imported Bank transaction

SUGGESTED
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I am unable to match an imported Bank transaction (cheque that has cleared) to the vendor invoice that was created.  I have never run into this problem and can't figure out what the problem is.

The vendor invoice is dated 09/30/23 and appears in the vendor invoice list, and it shows that it has been paid.  However, it does not appear in the list of transactions that come up when I'm trying to match the imported bank transaction.  I've also tried using the search function to bring it up in the matching window but it does not appear!  Help please, what am I missing?

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    SUGGESTED

    Hi  ,

    Thank you for reaching out for help with matching an imported bank transaction to the vendor invoice. From the information in your post and the details in this article, it seems that there are a few potential reasons why you may not be able to find the transaction. One thing to check is that the import is only available for Chequing, Credit Cards, and Savings accounts but not the Cash in Hand, Loan, or Other accounts. Additionally, you cannot import transactions to a foreign currency bank account. If you are still having trouble, please let us know and we can try to point you in the right direction or suggest some resources or next steps. 

    Warm Regards, 
    Erzsi

  • 0

    Thanks Erzsi_i,

    none of the situations you’ve outlined below are applicable. Open to other suggestions. 

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